Service Management

Service Management

· Setting up services

· The process of managing requests and configurations

· Mechanisms of work with satisfaction support

· Integration with telephony, sites, monitoring systems, accounting systems

· Processes of notifications by e-mail and SMS

· Analytics on appeals

· Construction of complex ITSM systems: hierarchical registries of services, configuration units; communication of service availability; flexible SLA configuration

· Configuring processes according to ITIL